FAQ's
Thank you for your interest in my ceramic art! This FAQ section is here to answer some of the most common questions I receive about my work, the creative process, custom orders, and more.
Whether you're curious about the materials I use, how to care for your ceramic pieces, or the story behind a particular design, you'll find helpful information here. I've also included details about shipping, commissions, and upcoming workshops for those looking to explore the art of ceramics.
If you don’t find the answer you’re looking for, please feel free to reach out—I’m always happy to connect and share more about my craft. Thank you for supporting handmade ceramics!
Porcelain is the poetry of the earth—delicate yet enduring, crafted by hands that turn clay into timeless beauty, capturing both art and grace in its fragile form.
1. Are all your ceramics handmade?
Yes, every piece I sell is handcrafted by myself, a skilled artisans, ensuring each item is unique and of the highest quality.
2. What materials do you use?
My ceramics are made from high-quality clay and finished with durable, lead-free glazes, making them safe for everyday use.
3. Can I use your ceramics in the microwave or dishwasher?
Most of our ceramics are microwave and dishwasher safe, but we recommend checking the specific product description for details. Hand washing is always advised to extend the lifespan of your piece.
4. Are your ceramics food safe?
Yes, all our products are made with food-safe materials and glazes.
5. Do you ship internationally?
We ship to most countries worldwide. Shipping rates and times vary based on location and will be calculated at checkout.
6. How long will it take to receive my order?
As each piece is handmade, there may be a production time of 2–4 weeks before shipping. Delivery times depend on your location. We'll keep you updated on the status of your order.
Porcelain is the poetry of the earth—delicate yet enduring, crafted by hands that turn clay into timeless beauty, capturing both art and grace in its fragile form.
7. Can I request a custom order?
Absolutely! We love working on bespoke designs. Please contact us to discuss your ideas, and we’ll provide a quote and timeline.
8. What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll replace the item or issue a refund.
9. Do you accept returns?
We accept returns for non-custom items within 14 days of delivery. Items must be unused and in their original packaging. Please note that return shipping costs are the buyer's responsibility.
10. How can I care for my ceramics?
To maintain the beauty and durability of your ceramics, avoid sudden temperature changes and handle with care. Detailed care instructions are provided with each item.
11. Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping. Please contact us if you have specific requests.
12. How can I contact you?
You can reach us through our Contact page or email us directly at [email protected]. We’ll respond within 24–48 hours.
Stay connected and discover more of my work! Please visit my social media pages for updates, behind-the-scenes insights, and new creations. I'd love to see you there!
© Céline J. Appleyard - 2025
All Rights Reserved